Return Policy

1. Return Period

We accept returns within 7 days of delivery for most items. To be eligible for a return, your item must be unused and in the same condition that you received it.

The item must be in its original packaging with all tags and labels attached.

2. Non-Returnable Items

The following items cannot be returned:

  • Personal care items
  • Intimate apparel
  • Customized or personalized products
  • Downloadable software products
  • Gift cards

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team within 7 days of receiving your order
  2. Obtain a Return Merchandise Authorization (RMA) number
  3. Pack the item securely in its original packaging
  4. Include the RMA number on the outside of the package
  5. Ship the item to the address provided by our customer service team

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days.

Please note that shipping costs are non-refundable, and you will be responsible for the cost of returning the item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will provide a prepaid shipping label for return and send a replacement item.

6. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund yet, please contact us at support@ulishastore.com.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item in a different size or color, send us an email at support@ulishastore.com.

8. Contact Us

If you have any questions about our Return Policy, please contact us:

  • Email: support@ulishastore.com
  • Phone: +234 (0) 706 043 8205
  • WhatsApp: +234 (0) 706 043 8205